At Pyazon, we aim to deliver farm-fresh quality with every order. However, if there’s any issue with your purchase, we’re here to help.
🔁 Returns Policy
Since we deal in perishable food items like red onions and spices, we currently do not accept returns once the product is delivered. However, we will consider return/replacement only in the following situations:
- The product is damaged or spoiled upon arrival.
- You received the wrong item.
- The product is expired (in the case of packaged spices).
To be eligible for a return or replacement, you must:
- Contact us within 24 hours of delivery.
- Share clear photos or video proof of the issue via WhatsApp or email.
- Provide your order number and contact details.
💸 Refund Policy
Refunds will only be processed in the following cases:
- If your order is cancelled before dispatch.
- If the product is out of stock and payment has already been made.
- If your return request is approved due to a valid quality issue.
Refund Method:
Refunds will be made to your original payment method or through bank transfer within 5–7 business days after approval.
❌ Non-Refundable Situations
We cannot offer refunds or replacements for:
- Delay due to courier or weather conditions.
- Change of mind after receiving the product.
- Incorrect delivery address provided by the customer.
📞 Need Help?
If you have any questions about your order or wish to file a complaint, please contact us:
📞 0333-0290299
📧 support@pyazon.com
Thank you for choosing Pyazon – Freshness You Can Trust!